Warranty
Limited Equipment Warranty
The BIOBASE BKMZ Series Benchtop Autoclave is supplied with a 12-month limited equipment warranty beginning on the documented delivery date, unless a different warranty term is stated in the applicable quotation, purchase order, invoice, or sales agreement.
During the warranty period, Truway Health, Inc. will coordinate evaluation of eligible defects in materials or workmanship and, at its discretion, may arrange technical support, replacement parts, factory repair, or replacement of the affected component or unit. Warranty service may require photographs, operating logs, error codes, serial-number verification, maintenance records, water-quality information, and remote troubleshooting before authorization.
Warranty Coverage Limitations
The limited warranty does not cover:
Routine maintenance, calibration, preventive servicing, installation, validation, or certification
Door seals, gaskets, filters, trays, printer paper, thermal print heads, fuses, lamps, tubing, and other consumable or wear components
Damage caused by improper installation, inadequate ventilation, blocked drainage, unsuitable plumbing, or failure to follow the operating manual
Damage caused by poor-quality water, mineral buildup, corrosion, scale, contaminated water, or use of water outside the manufacturer’s specifications
Operation using an incorrect voltage, unstable electrical supply, improper grounding, unauthorized adapters, transformers, generators, or surge conditions
Overloading, improper packaging, unsuitable sterilization loads, incompatible materials, or misuse of sterilization programs
Unauthorized repair, alteration, software modification, disassembly, relocation damage, or service by unapproved personnel
Cosmetic damage, freight damage not reported within the carrier’s claim period, abuse, accident, fire, flood, environmental exposure, or force-majeure events
Failure to perform required cleaning, inspection, testing, maintenance, calibration, or recordkeeping
Lost revenue, delayed procedures, spoiled materials, business interruption, labor charges, travel expenses, facility modifications, or other indirect costs
Operational and Regulatory Limitations
This equipment must be installed, operated, maintained, tested, and validated by qualified personnel in accordance with the manufacturer’s instructions, applicable electrical and plumbing requirements, facility infection-control procedures, and all local regulations.
The purchaser is responsible for determining whether the selected model, chamber size, voltage, sterilization cycle, accessories, and optional printer are appropriate for the intended application. The unit must not be used to process materials that are heat-sensitive, moisture-sensitive, volatile, corrosive, flammable, radioactive, chemically reactive, or otherwise incompatible with pressurized steam sterilization.
Sterilization performance depends on proper loading, packaging, cycle selection, water quality, air removal, chamber maintenance, and verification procedures. Bowie-Dick, Helix, vacuum, chemical-indicator, biological-indicator, and other quality-control testing must be conducted whenever required by the facility’s procedures or applicable standards.
Liability Limitation
To the maximum extent permitted by law, the liability of Truway Health, Inc., the manufacturer, and their respective suppliers is limited to the repair, replacement, or refund value of the affected product. Neither Truway Health, Inc. nor the manufacturer is responsible for incidental, indirect, special, punitive, or consequential damages arising from installation, operation, downtime, sterilization failure, loss of use, or misuse of the equipment.
No employee, distributor, reseller, representative, or third party is authorized to modify this warranty unless the modification is confirmed in a written agreement issued by an authorized representative of Truway Health, Inc.
