Terms & Conditions

Truway Health, Inc.

Website: Truway Health

Last Updated: May 08, 2026

Welcome to Truway Health, Inc. (“Truway Health,” “Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of:

our website,
products,
services,
clinical research initiatives,
healthcare technology platforms,
digital systems,
procurement services,
and related communications.

By accessing, browsing, purchasing from, registering with, or otherwise using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all related policies incorporated herein by reference.

If you do not agree to these Terms, you must discontinue use of the Website immediately.

1. Eligibility & Acceptance of Terms

By using this Website, you represent and warrant that:

you are at least 18 years of age or the legal age of majority in your jurisdiction;
you possess legal authority to enter into binding agreements;
and your use of the Website complies with all applicable laws and regulations.

These Terms constitute a legally binding agreement between you and Truway Health, Inc.

We reserve the right to amend, revise, or update these Terms at any time without prior notice. Continued use of the Website following any modifications constitutes acceptance of the revised Terms.

2. Website Use & Permitted Activities

You agree to use the Website solely for lawful, authorized, and legitimate purposes.

You shall not:

violate applicable laws or regulations;
interfere with Website functionality, cybersecurity, or infrastructure;
attempt unauthorized access to systems or accounts;
upload malicious code, malware, or harmful content;
misuse procurement systems, research inquiries, or contact forms;
submit false information, fraudulent payment credentials, or unauthorized data;
scrape, reproduce, distribute, or commercially exploit Website content without authorization.

Truway Health reserves the right to suspend, restrict, or terminate Website access at any time for actual or suspected violations of these Terms.

3. Healthcare, Research & Informational Disclaimer

Website content may include:

healthcare information,
product details,
diagnostics content,
research summaries,
clinical trial references,
operational commentary,
educational materials,
and emerging technology discussions.

All content is provided solely for informational and operational purposes and does not constitute:

medical advice,
diagnosis,
treatment recommendations,
physician guidance,
legal advice,
or regulatory guarantees.

Always consult qualified healthcare professionals regarding medical decisions or treatment options.

Research participation inquiries or contact submissions do not guarantee enrollment, eligibility, collaboration, procurement approval, or response.

4. Clinical Trials & Research Programs

Truway Health may reference:

ClinicalTrials.gov studies,
healthcare innovation initiatives,
operational research programs,
or emerging healthcare technologies.

Research activities remain subject to:

protocol modifications,
regulatory review,
operational feasibility,
sponsor discretion,
IRB oversight,
and enrollment limitations.

Submission of:

research inquiries,
operational requests,
partnership proposals,
or participation interest

does not establish:

a patient-provider relationship,
physician relationship,
contractual obligation,
research enrollment,
or advisory engagement.

5. Product Information & Availability

We strive to maintain accurate product descriptions, specifications, pricing, and availability information; however, Truway Health does not warrant that Website content is complete, current, accurate, or error-free.

We reserve the right to:

revise pricing,
discontinue products,
reject orders,
limit quantities,
modify descriptions,
or correct errors and omissions

without prior notice or liability.

Product images and packaging may differ from actual delivered items.

6. Pricing, Billing & Payment Authorization

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

Applicable taxes, shipping fees, handling charges, customs fees, regulatory surcharges, and service charges may apply.

By submitting payment information, you authorize Truway Health and its authorized payment processors to:

charge your selected payment method,
validate payment credentials,
perform fraud prevention and security reviews,
and process transactions associated with your order, service request, or procurement activity.

Payments may be processed through authorized third-party payment providers, including but not limited to:

Square,
PayPal,
Stripe,
ACH and wire transfer systems,
banking institutions,
and other approved electronic payment processors utilized by Truway Health.

Certain payment methods may require:

additional verification,
compliance review,
transaction authorization,
geographic restrictions,
or fraud prevention screening.

Truway Health reserves the right to:

refuse or cancel transactions,
hold orders for verification,
request additional supporting documentation,
or restrict payment methods

where fraud prevention, operational integrity, cybersecurity concerns, compliance obligations, or payment processor requirements reasonably require such action.

All payment processing services are additionally governed by the applicable terms, policies, and user agreements of the respective payment provider.

7. Anti-Chargeback & Payment Dispute Policy

Unauthorized or fraudulent chargebacks materially harm healthcare operations, inventory systems, and regulated fulfillment workflows.

By completing a purchase or transaction, you agree:

not to initiate improper chargebacks;
to first contact Truway Health regarding billing concerns;
and to cooperate in good faith to resolve disputes.

Improper or fraudulent chargebacks may result in:

account suspension,
cancellation of services,
collections activity,
refusal of future purchases,
legal recovery efforts,
and recovery of associated costs, fees, damages, and administrative expenses.

Truway Health reserves all legal and equitable remedies relating to abusive or fraudulent payment disputes.

8. Shipping, Logistics & Delivery

Shipping and delivery timelines are estimates only and are not guaranteed.

Truway Health is not responsible for delays caused by:

shipping carriers,
customs authorities,
weather events,
force majeure,
regulatory inspections,
inventory interruptions,
or third-party logistics providers.

Risk of loss transfers in accordance with applicable shipping terms and carrier acceptance procedures.

Certain regulated, temperature-sensitive, sterile, or restricted products may require:

signature confirmation,
specialized handling,
compliance verification,
or controlled delivery procedures.

9. Returns, Refunds & Non-Returnable Goods

Due to healthcare safety standards, contamination risks, and regulatory compliance requirements, many products are non-returnable.

Eligible returns require:

prior written authorization,
unopened condition,
original packaging,
and compliance with Truway Health return procedures.

Refund approvals remain solely at the discretion of Truway Health following inspection and compliance review.

Special-order, sterile, refrigerated, customized, regulated, or clinical-use products are generally non-refundable unless otherwise required by law.

10. Intellectual Property Rights

All Website materials, including:

trademarks,
service marks,
logos,
graphics,
text,
software,
databases,
clinical summaries,
visual assets,
and operational content

are owned by Truway Health or its licensors and are protected by applicable intellectual property laws.

No Website content may be copied, reproduced, distributed, transmitted, modified, or commercially exploited without prior written consent.

Unauthorized use may result in civil and criminal liability.

11. Privacy & Data Protection

Your use of the Website is subject to our Privacy Policy.

Truway Health may collect operational, transactional, technical, and inquiry-related information necessary to:

process orders,
respond to requests,
support compliance obligations,
improve Website functionality,
provide customer support,
and maintain cybersecurity protections.

Where applicable, Truway Health seeks to comply with:

GDPR,
applicable U.S. privacy laws,
and relevant healthcare data protection standards.

Users may request:

access,
correction,
deletion,
or restriction of personal information

by contacting:
help@truwayhealth.com

12. Contact Forms & Submission Requests

The Website may permit users to:

submit questions,
request information,
inquire about clinical studies,
explore partnerships,
request procurement support,
or communicate operational inquiries.

By submitting information through Website forms, you acknowledge:

submissions are not confidential unless otherwise agreed in writing;
Truway Health may review and respond at its discretion;
submission does not establish contractual, clinical, fiduciary, or advisory relationships.

Users shall not submit:

unlawful materials,
malicious content,
unauthorized confidential information,
or protected health information not specifically requested.

13. Disclaimer of Warranties

THE WEBSITE, PRODUCTS, SERVICES, CONTENT, AND SYSTEMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUWAY HEALTH DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT,
ACCURACY,
SECURITY,
OR CONTINUOUS AVAILABILITY.

We do not guarantee uninterrupted operation, error-free functionality, or absolute system security.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRUWAY HEALTH SHALL NOT BE LIABLE FOR:

indirect damages,
incidental damages,
consequential damages,
loss of profits,
procurement interruptions,
research delays,
operational disruptions,
data loss,
reputational harm,
or third-party conduct.

TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

15. Indemnification

You agree to indemnify, defend, and hold harmless Truway Health, its affiliates, officers, employees, contractors, licensors, and partners from claims arising from:

your Website use,
breach of these Terms,
payment disputes,
misuse of products,
unlawful conduct,
regulatory violations,
or infringement of third-party rights.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Any disputes arising from these Terms or Website use shall be resolved exclusively in:

state courts located in Florida,
or applicable federal courts located in Florida.

You consent to exclusive jurisdiction and venue in such courts.

17. Termination

Truway Health reserves the right to:

suspend,
restrict,
investigate,
or terminate Website access

at any time and without prior notice for actual or suspected violations of these Terms or applicable law.

18. Contact Information

Truway Health, Inc.

Website: www.truwayhealth.com
Email: help@truwayhealth.com
Phone: +1 (516) 768-5264

For:

operational inquiries,
procurement requests,
research questions,
partnership opportunities,
or Website concerns,

please use the contact forms available through the Website or contact us directly.

By accessing or using this Website, you acknowledge and agree to these Terms & Conditions in their entirety.