Prescription Drug & Medical Device Policy
Truway Health, Inc.
Website: Truway Health
Last Updated: May 08, 2026
Welcome to Truway Health, Inc. (“Truway Health,” “Company,” “we,” “our,” or “us”).
Truway Health is committed to supporting safe, secure, and compliant procurement of prescription drugs, healthcare products, diagnostics, medical devices, and related healthcare technologies for appropriately authorized customers and organizations.
This Prescription Drug & Medical Device Policy (“RX Policy”) governs:
- prescription-related transactions,
- medical device purchases,
- regulated healthcare product procurement,
- operational verification procedures,
- and compliance-related requirements applicable to products offered through Truway Health.
By accessing or using the Website or submitting orders for regulated products, you acknowledge and agree to this Policy and all related operational procedures.
1. Authorized Purchasers Only
Certain products sold through Truway Health may be restricted to:
- licensed healthcare providers,
- pharmacies,
- hospitals,
- clinics,
- healthcare institutions,
- laboratories,
- distributors,
- government agencies,
- or other legally authorized entities.
Truway Health reserves the right to require documentation verifying:
- professional licensure,
- DEA registration,
- business authorization,
- healthcare credentials,
- resale authorization,
- institutional affiliation,
- or regulatory eligibility
prior to approving, processing, or fulfilling regulated product orders.
Failure to provide requested verification may result in:
- order delays,
- suspension,
- cancellation,
- or refusal of future transactions.
2. Prescription Drug Policy
Prescription drug products may only be sold where legally permitted and only to appropriately authorized purchasers.
All prescription-related transactions remain subject to:
- applicable federal laws,
- state pharmacy regulations,
- DEA requirements,
- healthcare licensing requirements,
- and operational compliance procedures.
Where required by law:
- valid prescriptions,
- physician authorization,
- institutional purchase documentation,
- or other legally sufficient authorization
must be provided prior to shipment.
Truway Health reserves the right to:
- reject or cancel prescription-related orders;
- request additional documentation;
- refuse suspicious or unsafe transactions;
- limit quantities;
- verify prescribing authority;
- or deny fulfillment where regulatory, operational, or safety concerns exist.
Products may not be resold, redistributed, exported, or transferred in violation of applicable law.
3. Controlled Substances & Regulated Products
Where applicable, products subject to:
- DEA oversight,
- controlled substance regulations,
- hazardous material restrictions,
- or heightened healthcare compliance requirements
may require additional:
- credential verification,
- shipping controls,
- reporting procedures,
- or operational review.
Truway Health reserves sole discretion regarding acceptance, fulfillment, and shipment of regulated products.
Orders suspected of:
- diversion,
- fraud,
- unlawful resale,
- misuse,
- regulatory noncompliance,
- or operational risk
may be denied, delayed, canceled, reported, or referred to appropriate authorities where legally required.
4. Medical Device Policy
Medical devices sold through Truway Health are intended for:
- appropriately authorized businesses,
- healthcare providers,
- institutional purchasers,
- and qualified users where applicable.
Customers are responsible for ensuring:
- proper use,
- training,
- regulatory compliance,
- and lawful operation of purchased medical devices.
Certain devices may require:
- licensing,
- professional supervision,
- specialized handling,
- or institutional authorization.
Truway Health reserves the right to:
- restrict sales,
- require verification,
- cancel orders,
- or refuse shipment
where compliance, operational, or safety concerns exist.
5. Product Availability & Regulatory Status
Product availability may vary based on:
- inventory,
- manufacturer allocation,
- regulatory restrictions,
- export controls,
- healthcare licensing requirements,
- or operational limitations.
Certain products may:
- require special handling,
- be limited to institutional procurement,
- or be unavailable in certain jurisdictions.
Truway Health does not guarantee continuous availability of any regulated product.
6. Healthcare Compliance & Operational Integrity
Truway Health maintains operational procedures designed to support:
- healthcare compliance,
- supply chain integrity,
- product traceability,
- anti-diversion efforts,
- fraud prevention,
- and regulatory accountability.
Operational controls may include:
- customer verification,
- order review,
- shipment monitoring,
- chain-of-custody procedures,
- licensing checks,
- and transaction auditing.
Orders may be delayed or rejected where operational review determines heightened risk.
7. Security & Payment Protection
Truway Health utilizes commercially reasonable safeguards designed to protect:
- customer information,
- transaction data,
- payment activity,
- and operational systems.
Payments may be processed through authorized third-party providers including:
- PayPal,
- Square,
- Stripe,
- ACH systems,
- banking institutions,
- or other approved processors.
Truway Health does not generally store complete payment card data on Company-controlled servers unless operationally necessary and legally permitted.
No online system can guarantee absolute security; however, Truway Health continuously works to support cybersecurity and fraud prevention efforts.
8. Privacy & Confidentiality
Customer information submitted in connection with regulated product transactions may be used for:
- order fulfillment,
- compliance review,
- fraud prevention,
- shipping,
- operational verification,
- and legal obligations.
Truway Health does not sell personal information for monetary compensation.
Information may be disclosed where reasonably necessary to:
- comply with applicable law,
- support authorized logistics providers,
- process payments,
- respond to lawful requests,
- or protect operational integrity.
For additional information, please review our Privacy Policy.
9. Prohibited Conduct
Customers shall not:
- submit fraudulent prescriptions;
- provide false licensing information;
- misrepresent purchasing authority;
- attempt unlawful diversion;
- export restricted products without authorization;
- violate healthcare regulations;
- or misuse products purchased through Truway Health.
Violation of this Policy may result in:
- account suspension,
- order cancellation,
- refusal of service,
- reporting to authorities,
- legal action,
- or permanent purchasing restrictions.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUWAY HEALTH DISCLAIMS LIABILITY FOR:
- improper product use,
- unauthorized resale,
- regulatory noncompliance by customers,
- prescribing decisions,
- clinical outcomes,
- misuse of medical devices,
- shipment interruptions,
- or third-party conduct.
Products should only be used:
- in accordance with applicable law,
- manufacturer instructions,
- and qualified healthcare supervision where required.
Nothing on the Website constitutes:
- medical advice,
- pharmacy counseling,
- diagnosis,
- or treatment recommendations.
11. Indemnification
You agree to indemnify, defend, and hold harmless Truway Health, its affiliates, officers, employees, contractors, licensors, logistics partners, and operational providers from claims arising from:
- unlawful product use;
- regulatory violations;
- diversion activity;
- unauthorized resale;
- false representations;
- misuse of medical devices;
- or breach of this Policy.
12. Policy Updates
Truway Health reserves the right to modify or update this RX Policy at any time without prior notice.
Updated versions will be posted on the Website with revised effective dates.
Continued use of the Website or placement of orders constitutes acceptance of the revised Policy.
13. Contact Information
Truway Health, Inc.
Website: www.truwayhealth.com
Email: help@truwayhealth.com
Phone: +1 (516) 768-5264
For:
- prescription verification inquiries,
- healthcare compliance questions,
- procurement support,
- medical device questions,
- or operational assistance,
please contact Truway Health directly.
By using the Website or purchasing regulated products through Truway Health, you acknowledge and agree to this Prescription Drug & Medical Device Policy and all related compliance procedures.