Shipping Policy
Truway Health, Inc.
Website: Truway Health
Last Updated: May 08, 2026
Truway Health, Inc. (“Truway Health,” “Company,” “we,” “our,” or “us”) is committed to maintaining secure, transparent, and operationally efficient shipping and logistics procedures for healthcare products, medical supplies, diagnostics, research materials, and related commercial goods.
This Shipping Policy governs:
- order fulfillment,
- shipping procedures,
- delivery expectations,
- carrier operations,
- logistics controls,
- and shipment-related responsibilities.
By placing an order through Truway Health, you acknowledge and agree to this Shipping Policy and all related operational procedures.
Based on the previously supplied Shipping Policy source document.
1. Order Processing & Fulfillment
Orders are generally processed within:
- one (1) to three (3) business days
following:
- payment authorization,
- fraud prevention review,
- inventory verification,
- and operational approval.
Business days exclude:
- weekends,
- U.S. federal holidays,
- carrier blackout periods,
- and operational interruption events.
Certain orders may require:
- compliance review,
- identity verification,
- procurement validation,
- export review,
- or manual approval prior to shipment.
Truway Health reserves the right to:
- delay,
- suspend,
- refuse,
- split,
- or cancel orders
where operational integrity, fraud prevention, inventory limitations, cybersecurity concerns, payment verification issues, regulatory compliance, or shipping restrictions reasonably require such action.
2. Payment Verification & Fraud Prevention
To protect customers, supply chain integrity, and healthcare operations, all transactions may undergo:
- fraud screening,
- payment verification,
- risk scoring,
- address validation,
- and operational review.
Payments may be processed through:
- PayPal,
- Square,
- Stripe,
- ACH systems,
- banking institutions,
- or other authorized payment processors.
Orders associated with:
- chargeback risk,
- suspicious activity,
- unverifiable information,
- payment disputes,
- or policy violations
may be delayed, restricted, or canceled without liability.
3. Shipping Carriers & Logistics Partners
Truway Health utilizes vetted logistics providers and carriers including, but not limited to:
- UPS,
- FedEx,
- USPS,
- DHL,
- freight carriers,
- courier networks,
- and specialized healthcare logistics providers.
Carrier selection may vary based on:
- product type,
- destination,
- compliance requirements,
- inventory location,
- temperature sensitivity,
- hazardous classifications,
- and operational efficiency.
Truway Health reserves the right to:
- modify shipping methods,
- reroute shipments,
- consolidate packages,
- or substitute carriers
without prior notice where operationally necessary.
4. Tracking & Shipment Visibility
Tracking information is generally provided once shipments are processed and tendered to the carrier.
Tracking updates may include:
- shipment creation,
- carrier acceptance,
- transit scans,
- customs processing,
- delivery attempts,
- and delivery confirmation.
Customers are responsible for:
- monitoring shipment progress,
- verifying delivery details,
- and coordinating receipt with carriers where necessary.
Carrier scan delays, tracking interruptions, or data synchronization issues may occur and do not necessarily indicate loss or delivery failure.
5. Shipping Rates, Fees & Surcharges
Shipping charges are calculated based on:
- weight,
- dimensions,
- destination,
- shipping speed,
- handling requirements,
- temperature controls,
- hazardous classifications,
- insurance,
- and carrier pricing.
Additional fees may apply for:
- expedited handling,
- remote destinations,
- oversized shipments,
- customs processing,
- refrigeration,
- signature requirements,
- or specialized logistics.
Shipping fees are generally non-refundable unless otherwise required by law or expressly approved by Truway Health.
6. Domestic Shipping
Truway Health ships to:
- all 50 U.S. states,
- U.S. territories,
- and approved domestic commercial destinations.
Certain products may be restricted from shipment to specific jurisdictions due to:
- regulatory requirements,
- licensing limitations,
- hazardous classifications,
- or carrier restrictions.
Truway Health reserves the right to reject or cancel shipments to locations deemed:
- non-serviceable,
- high-risk,
- restricted,
- or operationally impractical.
7. International Shipping
International shipping may be available to select countries subject to:
- export compliance,
- carrier availability,
- customs regulations,
- sanctions laws,
- import restrictions,
- and product eligibility.
Customers are solely responsible for:
- customs duties,
- import taxes,
- brokerage fees,
- regulatory approvals,
- and local compliance obligations.
International shipments may experience delays due to:
- customs inspections,
- border controls,
- geopolitical events,
- carrier disruptions,
- or regulatory processing.
Truway Health is not responsible for:
- customs seizure,
- import refusal,
- clearance delays,
- or international regulatory restrictions.
8. Delivery Estimates & Operational Delays
Estimated delivery windows are provided for informational purposes only and are not guaranteed delivery deadlines.
Shipping and delivery timelines may be affected by:
- carrier disruptions,
- weather events,
- customs processing,
- supply chain interruptions,
- cybersecurity incidents,
- inventory shortages,
- labor disputes,
- regulatory actions,
- banking or payment disputes,
- force majeure events,
- or operational review procedures.
Truway Health reserves the right to extend shipping or fulfillment timelines where reasonably necessary to:
- maintain operational integrity,
- prevent fraud,
- comply with legal obligations,
- or protect healthcare supply chain continuity.
9. Healthcare Logistics & Temperature-Sensitive Products
Certain products may require:
- cold-chain handling,
- sterile packaging,
- hazardous material controls,
- specialized labeling,
- chain-of-custody tracking,
- or compliance documentation.
Customers are responsible for:
- timely receipt of shipments,
- appropriate storage upon delivery,
- and compliance with applicable handling instructions.
Truway Health is not responsible for product degradation resulting from:
- delayed customer retrieval,
- improper storage,
- failed delivery attempts,
- or customer mishandling after delivery confirmation.
10. Lost, Delayed, Damaged, or Incorrect Shipments
Lost Shipments
Customers must report suspected lost shipments within:
- seven (7) calendar days of carrier-marked delivery.
Truway Health may investigate claims using:
- tracking data,
- carrier records,
- delivery scans,
- signature confirmation,
- GPS verification,
- or operational records.
Replacement or refund determinations remain at the sole discretion of Truway Health.
Damaged or Incorrect Shipments
Claims involving damaged or incorrect products must be reported within:
- five (5) business days of delivery
and include:
- order number,
- photographs,
- packaging documentation,
- and detailed description of the issue.
Failure to report claims within the required timeframe may result in denial of the claim.
11. Customer Responsibilities
Customers are responsible for:
- providing accurate shipping information;
- verifying delivery addresses;
- monitoring tracking activity;
- arranging authorized receipt where required;
- and inspecting shipments promptly upon delivery.
Truway Health is not liable for:
- failed delivery caused by inaccurate addresses;
- refusal of shipments;
- unattended deliveries;
- package theft after delivery confirmation;
- or delays caused by customer unavailability.
12. Restricted Products & Shipping Controls
Certain products may be subject to:
- licensing restrictions,
- export controls,
- hazardous material regulations,
- temperature requirements,
- age restrictions,
- or healthcare compliance limitations.
Truway Health reserves the right to:
- restrict shipment of certain products;
- request additional verification;
- refuse fulfillment;
- or cancel orders
where legally or operationally required.
13. Supply Chain Integrity & Operational Oversight
Truway Health maintains operational controls designed to support:
- product traceability,
- inventory accountability,
- logistics transparency,
- and healthcare supply chain integrity.
Operational controls may include:
- shipment logging,
- carrier audits,
- packaging verification,
- inventory reconciliation,
- compliance documentation,
- and fraud prevention systems.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUWAY HEALTH SHALL NOT BE LIABLE FOR:
- carrier delays,
- customs delays,
- weather disruptions,
- operational interruptions,
- cybersecurity events,
- third-party logistics failures,
- force majeure events,
- or indirect or consequential damages arising from shipment activity.
Delivery dates are estimates only and are not guaranteed.
Total liability, if any, shall not exceed the purchase price of the affected shipment or product.
15. Indemnification
You agree to indemnify, defend, and hold harmless Truway Health, its affiliates, officers, employees, contractors, licensors, and logistics partners from claims arising from:
- inaccurate shipping information;
- import or export violations;
- shipment misuse;
- unauthorized forwarding;
- regulatory violations;
- or breach of this Shipping Policy.
16. Policy Updates
Truway Health reserves the right to revise or modify this Shipping Policy at any time without prior notice.
Updated versions will be posted on the Website with revised effective dates.
Continued purchases or Website use constitute acceptance of the revised Shipping Policy.
17. Contact Information
Truway Health, Inc.
Website: www.truwayhealth.com
Email: help@truwayhealth.com
Phone: +1 (516) 768-5264
For:
- shipping inquiries,
- logistics support,
- tracking assistance,
- damaged shipment claims,
- or operational delivery questions,
please contact Truway Health Customer Support directly.
By placing an order through Truway Health, you acknowledge and agree to this Shipping Policy and all related operational procedures and logistics requirements.