TruWay Health Privacy Policy
Last Updated: 11/21/22
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: full name, e-mail address, mailing address, phone number or credit card information. You may visit our site anonymously without entering any information if you only intend on viewing. If you would like to place an order or utilize any of our services, we will prompt you to enter in any necessary information we require to do business with you. Any and all data you provide our company for business purposes will be protected and stored properly in accordance to data protection laws in the U.S.A to ensure a safe and easy customer experience. Data breaches are extremely rare and we employ a suite of cyber security products to protect our customers sensitive information. In the rare event of a data breach, we will notify the affected parties immediately and we will work with them to take any action needed to prevent their data from being getting leaked to any third-parties. In the event of a data breach, we will make every effort to recover the stolen data and notify the proper authorities of the breach in accordance with the data protection laws of the U.S.A
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs as a valued customer of our company)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from our customers and website users)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs on an ongoing basis)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company or third-parties for any reason whatsoever, without your prior written or verbal consent, other than for the express purpose of delivering the purchased product or service requested. All payment information for credit and debit cards are processed with our payment processing partner Square Payments and we will never provide your payment information to any other third party besides our payment processor Square Payments which employs a 256-bit encrypted payment gateway to accept payments through our website.
To send periodic emails
The email address you provide for order processing, may be used to send you important company information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. We will never spam your inbox with promotional offers and we limit our promotional email mailings to no more than twice per month.
Note: If at any time you would like to unsubscribe from receiving future emails related to promotions and company news/updates, we include easy unsubscribe instructions in each email at the footer. You may also submit a written unsubscribe request at any time by responding to the email sent to your inbox by our company and we will remove you from our mailing list promptly. All emails from our organization will end with our website domain @truwayhealth.com. Any email containing our company logo and branding that does not end with our website domain @truwauhealth.com is most likely a phishing email. We ask if you receive any email with our branding that appears to be improper or phishing to report it to a member of our team immediately so we can take necessary action and report the phishing scam to the appropriate authorities.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of an exclusive private company secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Any changes or adjustments to data in our system is recorded and time-stamped for record-keeping purposes in order to ensure we keep a proper record of any changes in customer data to comply with the data protection laws in the U.S.A
After a transaction, your financial information (credit cards, financials, etc.) is not stored on our servers. Our payment processing provider will never sell or store your payment information without proper written authorization. Any breaches of sensitive information including billing information will be reported immediately and all parties affected will be notified with information on the data that was breached and how it affects them.
Do we use cookies?
Yes (cookies are small files that a site or its service provider transfers to your computer through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information to create a seamless customer experience.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits to our website and compile aggregate data about site traffic and site interaction so that we can make adjustments and offer better site experiences and tools in the future.
If you prefer, you can choose to have your computer notify you every time a cookie is being sent, or you can choose to turn off all cookies via your browser settings at any time. Like most websites, if you turn your cookies off, some of our services may not function properly as normal. However, you can still place orders over the telephone if certain features are restricted as a result. We encourage you to allow cookies so we can create the best user experience possible but if you are not comfortable allowing cookies for any reason we will still be able to provide our services in a more limited-fashion due to certain website features relying on the use of cookies for our e-commerce shopping experience.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer any customer data to outside parties especially your personally identifiable information without prior written consent from the customer. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and in accordance to our privacy and data protection policy. We may also release your information when we believe release is appropriate to comply with the local, state, and federal laws, enforce our site policies, or protect ours or others rights, property, or safety.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act that is widely adhered to across a majority to respected webstores in the U.S.A. We therefore will not distribute your personal information to outside parties without your prior written consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into our website via “Account Login” and going to the “Edit Profile” page that stores basic customer information for easy shopping and a fast checkout experience.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age under any circumstances. Our website, products, and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.truwayhealth.com/terms-conditons/
Your Consent
By using our site, you consent to our web site privacy policy and agree to our terms and conditions.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and notify our customers by email.
Contacting Us
If there are any questions regarding this privacy policy please contact us at help@truwayhealth.com.