Privacy Policy

Truway Health, Inc.

Website: Truway Health

Last Updated: May 08, 2026

Truway Health, Inc. (“Truway Health,” “Company,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of visitors, customers, partners, research participants, and users of our website, products, healthcare platforms, operational systems, and related services.

This Privacy Policy explains how we collect, use, disclose, process, store, and safeguard information obtained through:

our website,
e-commerce systems,
contact forms,
research inquiries,
procurement requests,
healthcare technology platforms,
and related digital services.

By accessing or using the Website, you acknowledge that you have read and understand this Privacy Policy and consent to the practices described herein.

Based on the previously supplied Privacy Policy source document.

1. Information We Collect

We may collect information directly from you, automatically through Website interactions, or from authorized third parties.

A. Personal Information

Information you voluntarily provide may include:

full name,
company or organization name,
email address,
phone number,
mailing or billing address,
payment information,
procurement details,
operational inquiries,
research requests,
account credentials,
and customer support communications.

B. Transaction & Payment Information

When making purchases or submitting payments, payment information may be processed by authorized third-party providers including:

PayPal,
Square,
Stripe,
banking institutions,
ACH processors,
or other approved payment platforms.

Truway Health does not store complete payment card information on Company-controlled servers unless specifically required for lawful operational purposes.

C. Research & Healthcare Inquiry Information

Users may voluntarily submit:

clinical research inquiries,
healthcare technology questions,
operational requests,
partnership proposals,
procurement inquiries,
or study-related communications.

Submission of such information does not establish:

physician-patient relationships,
clinical enrollment,
or healthcare advisory relationships.

D. Technical & Usage Information

We may automatically collect:

IP addresses,
browser type,
operating system,
referral URLs,
access timestamps,
device identifiers,
geolocation approximations,
cookie identifiers,
and Website usage analytics.

2. How We Use Information

We may use collected information for legitimate operational, commercial, legal, research, and security purposes, including:

processing transactions and orders;
providing customer support;
responding to inquiries and requests;
facilitating procurement and logistics operations;
supporting healthcare technology services;
administering research-related communications;
improving Website functionality and user experience;
fraud prevention and cybersecurity monitoring;
enforcing legal agreements and operational policies;
complying with legal and regulatory obligations;
and sending operational updates, marketing communications, or educational content where permitted.

We do not sell personal information to unrelated third parties for monetary compensation.

3. Payment Processing & Financial Security

Payments may be processed through authorized third-party providers including:

PayPal,
Square,
Stripe,
ACH systems,
banking institutions,
or other approved payment processors utilized by Truway Health.

These providers may independently collect, process, and store payment-related information subject to their own:

privacy policies,
terms of service,
fraud prevention procedures,
and compliance obligations.

Truway Health implements commercially reasonable safeguards designed to reduce unauthorized access and payment fraud; however, no electronic payment system can be guaranteed completely secure.

4. Cookies, Analytics & Tracking Technologies

We may use:

cookies,
session identifiers,
analytics platforms,
log files,
and related technologies

to:

improve Website functionality,
remember user preferences,
analyze traffic patterns,
support cybersecurity monitoring,
personalize user experience,
and enhance operational performance.

Users may disable cookies through browser settings; however, portions of the Website may not function properly if cookies are disabled.

Third-party analytics or advertising providers may also utilize tracking technologies in accordance with their own privacy practices.

5. Communications & Marketing

We may send:

order confirmations,
shipping updates,
procurement communications,
operational notifications,
research-related communications,
newsletters,
and occasional promotional or educational materials.

Users may opt out of non-essential marketing communications at any time by:

clicking unsubscribe links,
adjusting account preferences,
or contacting:
help@truwayhealth.com

Operational, transactional, legal, or security-related communications may still be sent where necessary.

Official communications from Truway Health will generally originate from authorized @truwayhealth.com email domains.

6. Disclosure of Information

We may disclose information to:

payment processors,
logistics providers,
hosting providers,
cybersecurity vendors,
analytics services,
operational contractors,
legal advisors,
or regulatory authorities

where reasonably necessary to:

operate the Website,
fulfill transactions,
support research operations,
maintain cybersecurity,
comply with legal obligations,
or protect rights, property, and safety.

Third parties receiving information are generally expected to maintain reasonable confidentiality and security protections.

7. Data Retention

We retain information only for as long as reasonably necessary to:

fulfill operational purposes,
comply with legal obligations,
resolve disputes,
enforce agreements,
support research integrity,
maintain financial records,
or protect legitimate business interests.

Retention periods may vary depending on:

transaction history,
operational requirements,
applicable laws,
research obligations,
and cybersecurity needs.

8. Data Security & Cybersecurity

Truway Health implements commercially reasonable administrative, technical, and organizational safeguards designed to protect information against:

unauthorized access,
disclosure,
misuse,
alteration,
or destruction.

Security measures may include:

encrypted communications,
access controls,
authentication systems,
firewall protections,
audit logging,
monitoring systems,
and operational security procedures.

Despite these efforts, no Internet transmission or electronic storage system can be guaranteed completely secure.

In the event of a confirmed security incident requiring notification under applicable law, Truway Health may provide notice through:

email,
Website postings,
or other legally permitted communication methods.

9. Privacy Rights & Data Requests

Depending on applicable law and jurisdiction, users may have rights to:

access personal information;
request correction or deletion;
object to certain processing activities;
request portability of certain data;
withdraw consent where processing is consent-based;
or request limitations on specific uses.

Privacy requests may be submitted to:
help@truwayhealth.com

Truway Health may require identity verification before processing certain requests.

10. GDPR, U.S. Privacy & International Compliance

Where applicable, Truway Health seeks to operate in accordance with:

GDPR,
CalOPPA,
applicable U.S. state privacy laws,
and related data protection standards.

International users acknowledge that information may be transferred to and processed in jurisdictions outside their country of residence, including the United States.

By using the Website, you consent to such transfers where legally permitted.

11. Children’s Privacy

The Website and services are not intended for children under the age of 13.

Truway Health does not knowingly collect personal information from children under 13 without appropriate legal authorization.

If we become aware that unauthorized information from a child has been collected, we may take reasonable steps to delete such information.

12. Third-Party Websites & Services

The Website may contain links to:

third-party platforms,
research registries,
payment providers,
healthcare systems,
social media services,
or external websites.

Truway Health is not responsible for the privacy, security, content, or operational practices of third parties.

Users should review the privacy policies and terms of external services independently.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUWAY HEALTH DISCLAIMS LIABILITY FOR:

indirect damages,
incidental damages,
consequential damages,
cybersecurity events beyond reasonable control,
service interruptions,
data transmission failures,
unauthorized third-party access,
or operational disruptions.

No security system or online platform can guarantee absolute protection against cyber threats or unauthorized access.

14. Indemnification

You agree to indemnify, defend, and hold harmless Truway Health, its affiliates, officers, employees, contractors, licensors, and service providers from claims arising from:

your misuse of the Website;
your violation of this Privacy Policy;
unlawful conduct;
fraudulent activity;
or unauthorized use of third-party information.

15. Changes to This Privacy Policy

Truway Health reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be posted on this page with revised effective dates.

Continued use of the Website following updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

Truway Health, Inc.

Website: www.truwayhealth.com
Email: help@truwayhealth.com
Phone: +1 (516) 768-5264

For:

privacy requests,
operational inquiries,
research-related questions,
procurement matters,
or cybersecurity concerns,

please contact us directly using the information above.

By using this Website, you acknowledge and agree to this Privacy Policy and consent to the collection, use, disclosure, and handling of information as described herein.