TruWay Health Return Policy
Last Updated: 11/21/22
Due to contamination concerns, some items cannot be returned for any reason. Items including but not limited to apparel, masks, gloves, shields, and shoe covers cannot be returned. Please confirm with customer service if the item in question is eligible for a return or partial refund before shipping the product back to our facility.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Those that are sterile and/or clean processed, items that have been opened, custom or special order items, hazardous materials, or flammable liquids or gases, and items not purchased from TruWay Health.
To complete your return, we require a receipt or proof of purchase, and you must contact Customer Service for a Return Goods Authorization (RGA) number. Returns without an official RGA number will be refused.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit memo will be posted to your account to be used on future purchases. Refunds to the original method of payment will be made upon approval and customer request.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@truwayhealth.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Items that are marked “On-Sale” are not eligible for refunds unless a special exemption is approved by Customer Service.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@truwayhealth.com and send your item to our facility.
Shipping
To return your product, you should ship your product(s) to the address given to you by our Customer Service Dept. Once your return has been approved, our team will send you an email with the specific facility & address to ship your item(s) to.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.