Return Policy

Truway Health, Inc.

Website: Truway Health

Last Updated: May 08, 2026

At Truway Health, Inc. (“Truway Health,” “Company,” “we,” “our,” or “us”), we prioritize:

product integrity,
patient safety,
contamination control,
regulatory compliance,
and operational quality assurance.

Due to the healthcare, medical supply, sterile processing, diagnostic, and regulated nature of many products sold through our Website, this Return Policy establishes strict limitations on returns, exchanges, refunds, and product acceptance.

By purchasing products from Truway Health, you acknowledge and agree to this Return Policy in its entirety.

1. General Return Policy

Unless expressly authorized in writing by Truway Health, all sales are final.

Due to:

contamination risks,
infection control standards,
product integrity requirements,
regulatory restrictions,
temperature-sensitive handling,
sterile processing controls,
and operational chain-of-custody requirements,

many items sold by Truway Health are non-returnable and non-refundable.

Products may not be returned solely because:

they were ordered incorrectly by the customer;
no longer needed;
incompatible with customer systems;
delayed by third-party carriers;
or purchased in error.

2. Non-Returnable Products

The following products are generally ineligible for return, exchange, or refund unless required by applicable law or expressly authorized in writing:

sterile products;
medical apparel;
gloves;
masks;
face shields;
shoe covers;
cleanroom products;
diagnostic supplies;
opened products;
used products;
refrigerated goods;
temperature-sensitive products;
hazardous materials;
flammable substances;
biologic-related items;
special-order products;
customized products;
clinical-use products;
software licenses;
digital assets;
downloadable materials;
research-related products;
and products not purchased directly from Truway Health.

Products exhibiting:

tampering,
contamination,
misuse,
physical damage,
unauthorized modification,
or missing packaging/components

will not qualify for return consideration.

3. Limited Authorized Return Exceptions

In limited circumstances, Truway Health may authorize a return where:

the incorrect product was shipped by Truway Health;
the item arrived materially damaged due to Truway Health handling;
or the product contains a verified manufacturer defect.

All authorized return requests remain subject to:

inspection,
compliance review,
operational verification,
and written approval by Truway Health.

Authorization of a return does not guarantee:

refund approval,
replacement approval,
or acceptance of returned goods.

4. Return Goods Authorization (RGA) Requirement

Prior to returning any item, customers must request a Return Goods Authorization (“RGA”) number by contacting:

help@truwayhealth.com

Returns shipped without a valid RGA number may be:

refused,
rejected,
destroyed,
or returned to sender at customer expense.

RGA requests must include:

order number,
product details,
photographs where applicable,
and description of the issue.

Truway Health reserves sole discretion in determining return eligibility.

5. Return Request Time Limits

Approved return inquiries must generally be submitted within:

thirty (30) calendar days from delivery date

unless otherwise required by applicable law or written agreement.

Requests submitted outside the permitted timeframe may be denied without exception.

6. Inspection & Acceptance Procedures

Authorized returns remain subject to inspection upon receipt.

Returned items must:

remain unused where applicable;
be in original packaging;
include all components and documentation;
and comply with contamination-control requirements.

Truway Health reserves the right to reject any return that:

fails inspection,
violates contamination protocols,
appears altered,
or otherwise fails operational acceptance criteria.

Rejected items may:

be destroyed,
returned at customer expense,
or held pending further instructions.

7. Refunds, Credits & Exchanges

If Truway Health approves a refund, replacement, or exchange, resolution may include:

replacement shipment,
store credit,
account credit memo,
repair authorization,
partial refund,
or alternative remedy determined appropriate by Truway Health.

Unless otherwise required by law:

original shipping charges are non-refundable;
expedited shipping charges are non-refundable;
return shipping costs remain customer responsibility;
and processing fees may be deducted where permitted.

Refunds approved to original payment methods may be processed through:

PayPal,
Square,
Stripe,
ACH systems,
banking institutions,
or other payment processors originally utilized for the transaction.

Refund processing timelines may vary depending on:

financial institutions,
payment processors,
fraud review,
compliance review,
and operational verification procedures.

8. Shipping Responsibility & Risk of Loss

Customers are solely responsible for:

return shipping costs,
insurance,
tracking,
packaging integrity,
and shipping compliance.

Truway Health strongly recommends:

insured shipping,
signature confirmation,
and trackable delivery services.

Risk of loss or damage during return transit remains with the customer until the returned product is physically received and accepted by Truway Health.

Truway Health is not responsible for:

lost returns,
damaged returns,
delayed shipments,
customs issues,
or third-party carrier failures.

9. Chargebacks & Return Abuse

Improper chargebacks, fraudulent refund claims, abusive return behavior, or false damage claims may result in:

account suspension,
refusal of future transactions,
collections activity,
legal recovery efforts,
and reporting to payment processors or fraud prevention systems where permitted by law.

Customers agree to contact Truway Health first to attempt good-faith resolution of disputes before initiating chargebacks or external claims.

10. Healthcare Safety & Contamination Controls

Because many products involve:

healthcare environments,
sterile handling,
diagnostics,
infection prevention,
clinical use,
or contamination-sensitive operations,

Truway Health maintains strict operational controls regarding returned merchandise.

Returned products may be quarantined, inspected, decontaminated, or destroyed where operationally necessary.

Truway Health reserves the right to refuse any product presenting:

contamination concerns,
biohazard exposure,
regulatory risks,
or compromised product integrity.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUWAY HEALTH SHALL NOT BE LIABLE FOR:

indirect damages,
incidental damages,
consequential damages,
contamination-related claims,
operational interruptions,
procurement delays,
financial losses,
or third-party shipping failures

arising from product returns, rejected returns, shipping activity, or refund determinations.

Total liability, if any, shall not exceed the original purchase amount for the applicable product.

12. Indemnification

You agree to indemnify, defend, and hold harmless Truway Health, its affiliates, officers, employees, contractors, licensors, and operational partners from claims arising from:

misuse of products;
improper return attempts;
contamination events;
false representations;
fraudulent refund activity;
regulatory violations;
or breach of this Return Policy.

13. Policy Updates

Truway Health reserves the right to modify or update this Return Policy at any time without prior notice.

Updated versions will be posted on the Website with revised effective dates.

Continued purchases or Website use constitute acceptance of the revised policy.

14. Contact Information

Truway Health, Inc.

Website: www.truwayhealth.com
Email: help@truwayhealth.com
Phone: +1 (516) 768-5264

For:

return authorization requests,
damaged shipment inquiries,
operational support,
procurement questions,
or refund status requests,

please contact Truway Health Customer Support directly.

By purchasing products from Truway Health, you acknowledge and agree to this Return Policy and all related operational procedures and limitations.