# Limited Product Warranty ## One-Year Truway Health Limited Apparel Warranty Truway Health, Inc. warrants the **Classico U03 Men’s LUXE Silky Shine Scrub Top in Slate Blue** to the original purchaser against verified defects in materials and workmanship for **one year from the documented delivery date**. This warranty applies only to new garments purchased directly from Truway Health, Inc. or through an authorized Truway Health sales channel and used under normal professional-apparel conditions. **Product:** Classico U03 Men’s LUXE Silky Shine Scrub Top **Manufacturer Item Number:** U03 **Truway Health Master SKU:** TWH-CLS-U03-SBL **Color:** Slate Blue **Covered Sizes:** S, M, L, XL and XXL **Material:** 70% polyester and 30% cotton **Warranty Term:** One year from documented delivery **Warranty Administrator:** Truway Health, Inc. --- ## Covered Manufacturing Defects Subject to documentation, inspection and approval, this limited warranty may cover: * Manufacturing-related fabric defects * Defective stitching or premature seam separation * Improperly assembled garment panels * Structural defects in the V-neckline * Defective sleeve construction * Defects affecting the chest pocket or integrated pen compartment * Material flaws present at delivery * Missing or defective permanently attached components * Significant construction defects affecting ordinary professional use * Delivery of a model, size or color different from the confirmed order Minor variations in shade, surface luster, fabric texture, stitching position, garment measurements or appearance that fall within normal textile-production tolerances are not considered defects. --- ## Available Warranty Remedies For an approved warranty claim, Truway Health may, at its discretion: 1. Repair the affected garment; 2. Replace it with the same product and size when available; 3. Replace it with a substantially equivalent garment; 4. Issue merchandise credit for the verified product value; or 5. Refund the amount paid for the affected scrub top when repair or replacement is not commercially practical. The remedy applies only to the affected garment. Original shipping charges, expedited-service fees, embroidery charges, customization costs, duties, taxes, laundering expenses and third-party service charges are excluded unless Truway Health expressly authorizes reimbursement in writing. A replacement garment remains covered for the remainder of the original warranty period or 90 days from the replacement delivery date, whichever is longer. --- ## Warranty Exclusions This warranty does not cover damage or performance changes resulting from: * Normal wear and tear * Gradual fading, pilling, abrasion or fabric softening * Normal changes in fabric sheen or drape * Improper size selection or personal fit preference * Failure to follow the attached care label * Excessive heat or high-temperature drying * Improper ironing, steaming or pressing * Chlorine bleach or unapproved whitening agents * Harsh detergents, solvents or cleaning chemicals * Biological, pharmaceutical or laboratory chemical exposure * Industrial laundering outside approved care parameters * Autoclaving, sterilization or high-temperature decontamination * Cuts, punctures, burns, snags or accidental tears * Damage caused by identification badges, pins or sharp instruments * Improper storage, neglect, misuse or abuse * Unauthorized alteration, tailoring or repair * Screen printing, patches, heat-transfer graphics or third-party decoration * Damage caused by an outside laundry, embroidery or alteration provider * Contamination that prevents safe inspection or return * Products purchased from unauthorized sellers * Products without valid proof of purchase * Clearance, sample, demonstration, liquidation or final-sale items when identified as such at purchase The garment’s stretch, non-iron performance and silk-like finish do not make it immune to permanent wrinkles, staining, abrasion, chemical damage, heat damage or improper laundering. --- ## LUXE Fabric and Finish Limitation The LUXE fabric is designed to provide a smooth jersey feel, cotton-backed comfort and a polished silk-like appearance under normal professional-use conditions. Warranty coverage does not guarantee that: * The garment will remain completely wrinkle-free * The original sheen will remain unchanged indefinitely * All stains will be removable * Stretch recovery will remain unaffected after improper laundering * The fabric will resist every disinfectant, solvent or chemical * The garment will provide medical-grade fluid or contamination protection * Surface softness and drape will remain unchanged after repeated use Normal changes in texture, softness, color depth and luster may occur through repeated wear and laundering. --- ## Customization and Embroidery Customized, embroidered or altered garments are generally nonreturnable unless: * The base garment contains a covered manufacturing defect; * Truway Health supplied the incorrect product; * Truway Health produced the customization incorrectly; or * Truway Health authorizes the return in writing. The purchaser is responsible for approving: * Individual names * Professional credentials * Facility and department names * Organization logos * Spelling * Thread colors * Dimensions * Placement instructions Unauthorized third-party customization may void warranty coverage for the altered area and any resulting damage. --- ## Size and Fit Disclaimer Published size charts and recommended body measurements are provided for product-selection guidance and do not guarantee a particular fit. Individual body shape, posture, shoulder width, layering preference and personal fit expectations may affect suitability. A garment that matches the ordered size is not defective solely because the purchaser prefers a different fit. Sizing should be verified before: * Embroidery * Alteration * Removal of original tags * Bulk employee distribution * Institutional uniform assignment * Extended professional use --- ## Color and Appearance Disclaimer Slate Blue fabric may appear different under various lighting conditions, photography, monitor settings or production lots. Normal textile variations may include minor differences in: * Shade and color depth * Surface luster * Fabric texture * Stitch tension * Pocket alignment * Interior lining appearance * Garment measurements Minor differences that do not materially affect ordinary use are not covered as manufacturing defects. --- ## Professional Apparel and PPE Limitation The Classico U03 scrub top is non-sterile professional apparel. It is not represented or warranted as: * A surgical gown * An isolation gown * A sterile garment * A certified fluid-barrier garment * A chemical-protective garment * A hazardous-material garment * A flame-resistant garment * A substitute for required personal protective equipment The purchaser and employing organization are responsible for determining whether the garment is suitable for the intended workplace, clinical activity, infection-control program, laundering system and occupational-safety requirements. --- ## Warranty Claim Requirements A warranty claim should include: * Truway Health order number or invoice * Purchaser’s name and contact information * Product SKU and selected size * Documented delivery date * Description of the claimed defect * Clear photographs of the complete garment * Close-up photographs of the affected area * Photograph of the product and care labels * Information concerning laundering and use * Information concerning embroidery or alteration * Disclosure of any chemical, biological or hazardous exposure Truway Health may request additional information when necessary to evaluate the claim. --- ## Return Authorization Products must not be returned without prior authorization and written shipping instructions from Truway Health. Issuance of a return authorization does not constitute approval of the warranty claim. All claims remain subject to inspection and verification. The purchaser should retain the garment, packaging and supporting documents until return, replacement or disposal instructions are issued. --- ## Contaminated Garment Restrictions Garments exposed or potentially exposed to blood, bodily fluids, infectious materials, pharmaceuticals, laboratory chemicals or hazardous substances must not be returned without prior written authorization. The purchaser must disclose all known or suspected contamination before shipping. Truway Health may: * Require written confirmation of decontamination; * Request photographic evaluation instead of physical return; * Direct the purchaser to dispose of the garment; * Refuse a garment presenting a health or transportation risk; or * Deny a claim when the product cannot be safely inspected. --- ## Claim Review and Determination Warranty eligibility is determined after reviewing the submitted documentation and, when required, physically inspecting the garment. A claim may be denied when the reported condition is attributable to: * Normal wear * Improper laundering * Excessive heat * Chemical exposure * Unauthorized alteration * Third-party customization * Accidental damage * Misuse * Contamination * Personal fit preference * Insufficient documentation * Any condition excluded by this warranty --- ## Disclaimer of Additional Warranties Except for the express limited warranty stated above, and to the fullest extent permitted by applicable law, Truway Health, Inc. disclaims all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, noninfringement and suitability for a specific clinical, laboratory, occupational or institutional application. Some jurisdictions do not permit certain warranty exclusions or limitations. In those jurisdictions, the applicable provisions apply only to the extent permitted by law. --- ## Limitation of Liability To the fullest extent permitted by law, Truway Health, Inc., its affiliates, suppliers, officers, employees and distribution partners shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from the purchase, possession, use, laundering, alteration, contamination, loss or disposal of the garment. Excluded damages may include: * Lost revenue or profits * Business interruption * Replacement staffing costs * Uniform-program expenses * Laundry or decontamination costs * Medical or occupational claims * Damage to other clothing or property * Loss of contracts * Third-party claims * Reputational loss * Loss of anticipated savings Where liability cannot lawfully be excluded, total aggregate liability shall not exceed the amount paid to Truway Health for the specific garment giving rise to the claim. --- ## Consumer and Statutory Rights This limited warranty provides specific contractual rights. Purchasers may have additional rights under applicable state, federal, provincial, national or local law. Nothing in this warranty limits rights that cannot legally be waived, disclaimed or restricted. --- ## Warranty Summary **Warranty Term:** One year from documented delivery **Coverage:** Verified defects in materials and workmanship **Primary Remedies:** Repair, replacement, merchandise credit or refund **Proof of Purchase Required:** Yes **Return Authorization Required:** Yes **Normal Wear Covered:** No **Improper Laundering Covered:** No **Customization Covered:** Only for verified Truway Health production errors **Contaminated Returns Accepted:** Only with prior written authorization **Warranty Administrator:** Truway Health, Inc.

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