Adjustable Orthopedic Wrist Brace with Thumb Support | Truway Health

Truway Health Orthopedic Wrist Brace with Thumb Support Product: Orthopedic Wrist Brace with Thumb Support SKU: TWH-ORTHO-WRT-THMB-BLK-ADJ-001 BPN: BPN-TWH-ORTHO-2026-0624-001 UPC / GS1: 860123426015 Warranty Term: 90-Day Limited Product Warranty Issued By: Truway Health, Inc. Limited Warranty Coverage Truway Health, Inc. warrants this orthopedic wrist brace to be free from material defects and workmanship defects under normal use for 90 days from the date of purchase. This warranty applies to the original purchaser and covers defects related to: Hook-and-loop strap failure under normal use Stitching separation not caused by misuse Manufacturing defects in the textile body Defective closure components Product received damaged or unusable upon delivery What Is Not Covered This limited warranty does not cover: Normal wear and tear Cosmetic wear, lint buildup, stretching, or fabric pilling Damage caused by improper washing, drying, heat exposure, or chemicals Misuse, alteration, cutting, modification, or unauthorized repair Damage caused by excessive force, athletic impact, or improper sizing Medical outcomes, clinical effectiveness, or user discomfort unrelated to product defect Products purchased from unauthorized resellers Care Requirement for Warranty Validity To preserve warranty eligibility, the brace should be cared for as follows: Hand wash with mild soap and cold water. Air dry only. Do not bleach, iron, machine dry, boil, autoclave, or expose to direct high heat. Fasten all hook-and-loop closures before washing. Warranty Remedy If Truway Health determines that the product contains a covered defect, Truway Health may, at its discretion: Replace the product; Issue store credit; or Refund the purchase price. Replacement or refund is the sole remedy available under this limited warranty. Claim Requirements To submit a warranty claim, the customer should provide: Order number or proof of purchase Product SKU or BPN Description of the defect Photos of the product and defect Date the issue was discovered Shipping address and contact information Warranty Contact: Truway Health, Inc. Website: www.truwayhealth.com Subject Line: Warranty Claim — Orthopedic Wrist Brace Medical Disclaimer This product is an external orthopedic support device and is not a substitute for professional medical diagnosis, treatment, or emergency care. Customers should consult a licensed healthcare professional if symptoms persist, worsen, or include numbness, swelling, discoloration, severe pain, suspected fracture, or post-surgical complications. Suggested Website Warranty Block 90-Day Limited Warranty: Truway Health warrants this orthopedic wrist brace against defects in materials and workmanship under normal use for 90 days from purchase. Warranty does not cover normal wear, misuse, improper care, product modification, or medical outcomes. Approved claims may receive replacement, store credit, or refund at Truway Health’s discretion.

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