TruWay Health, Inc. Terms and Conditions
Website: www.truwayhealth.com
Last Updated: April 05, 2025
Welcome to TruWay Health. These Terms and Conditions ("Terms") govern your access to and use of our website ("Website") and the purchase of products from our platform. By accessing or using the Website, you agree to be legally bound by these Terms. Please read them carefully before proceeding. If you do not agree to these Terms, you must not access or use the Website or purchase products from TruWay Health, Inc. ("TruWay Health," "we," "us," or "our").
1. Acceptance of Terms
By accessing or using the Website, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any additional policies referenced herein (e.g., Privacy Policy, Shipping Policy, Return Policy). These Terms constitute a binding agreement between you and TruWay Health. We reserve the right to update or modify these Terms at any time without prior notice, and your continued use of the Website constitutes acceptance of the most current version.
2. Use of Website
You may use the Website solely for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Website in any manner that violates applicable local, national, or international laws or regulations.
- Engage in any activity that interferes with or disrupts the Website’s functionality, security, or performance.
- Attempt to gain unauthorized access to any portion of the Website or its systems.
TruWay Health reserves the right to terminate your access to the Website at our sole discretion, without notice, for any violation of these Terms.
3. Product Information
We strive to provide accurate and up-to-date product information on the Website. However, we do not guarantee the accuracy, completeness, or reliability of such information. We reserve the right to correct errors, inaccuracies, or omissions and to modify or discontinue products at any time without liability or prior notice.
4. Pricing and Payment
- Pricing: All prices are displayed in U.S. dollars (USD) and are subject to change without notice. Prices exclude taxes, shipping, and handling fees unless otherwise stated.
- Payment: Payments are processed securely via Square or other designated payment processors. By placing an order, you authorize TruWay Health to charge your selected payment method for the total amount, including applicable taxes and fees.
- Anti-Chargeback Clause: You agree not to initiate chargebacks or disputes with your payment provider for any purchase unless explicitly authorized by TruWay Health in writing. Unauthorized chargebacks constitute a breach of these Terms, and you agree to indemnify TruWay Health for any costs, fees, or losses incurred as a result, including legal fees and penalties imposed by payment processors. All sales are final unless otherwise specified in our Return Policy.
5. Shipping and Delivery
We aim to process and ship orders promptly, but delivery times vary based on location, product availability, and third-party shipping carriers. TruWay Health is not liable for delays, losses, or errors caused by shipping carriers or external factors beyond our control. Refer to our Shipping Policy for additional details.
6. Returns and Refunds
Our Return Policy is strictly enforced. Due to contamination and health concerns, most products are non-returnable. Limited exceptions may apply for non-perishable or refrigerated merchandise returned within 30 days of receipt, subject to prior authorization and inspection. Returns must comply with our Return Policy, and refunds (if approved) will be issued within 7-10 business days following final inspection. You agree that TruWay Health’s determination regarding return eligibility and condition is final.
7. Intellectual Property
All content on the Website—including text, images, logos, trademarks, and designs—is the exclusive property of TruWay Health or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or use any content without our prior written consent. Unauthorized use may result in legal action.
8. Privacy Policy (GDPR-Compliant)
Your privacy is critical to us. We collect, process, and store your personal data in accordance with the General Data Protection Regulation (GDPR) where applicable, as well as other relevant data protection laws.
- Data Collection: We collect personal information (e.g., name, address, payment details) necessary to process orders and provide services.
- Purpose: Data is used solely for order fulfillment, customer support, and compliance with legal obligations. We do not sell or share your data with third parties except as required for order processing (e.g., shipping carriers) or legal compliance.
- Rights: Under GDPR, you have the right to access, rectify, erase, or restrict the processing of your personal data. To exercise these rights, contact us at help@truwayhealth.com.
- Retention: Data is retained only as long as necessary to fulfill the purposes outlined or as required by law.
- Security: We implement reasonable measures to protect your data but cannot guarantee absolute security against unauthorized access.
For full details, review our Privacy Policy.
9. Strict Indemnity Clauses
By using the Website or purchasing products, you agree to the following:
- No Liability: TruWay Health, its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website, products, or services, including but not limited to personal injury, property damage, or financial loss.
- Indemnification: You agree to indemnify, defend, and hold harmless TruWay Health from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms.
- Your use or misuse of the Website or products.
- Any violation of third-party rights or applicable laws.
- Disputes or chargebacks initiated without TruWay Health’s authorization.
- Risk Assumption: You assume all risks associated with the use, storage, or handling of purchased products.
10. Limitation of Liability
To the fullest extent permitted by law, TruWay Health disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We shall not be liable for any damages exceeding the purchase price of the product(s) in question, regardless of the cause.
11. Anti-Chargeback Protections
- You acknowledge that all purchases are final upon payment confirmation. Initiating a chargeback without prior written approval from TruWay Health is prohibited and constitutes a material breach of these Terms.
- In the event of an unauthorized chargeback, you agree to:
- Reimburse TruWay Health for all associated costs, including bank fees, legal fees, and administrative expenses.
- Forfeit any right to refunds, exchanges, or future purchases from TruWay Health.
- TruWay Health reserves the right to pursue legal action to recover losses resulting from chargeback disputes.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes arising from or related to these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Florida. You waive any objection to jurisdiction or venue in such courts.
13. Termination
TruWay Health may suspend or terminate your access to the Website at any time, with or without cause, and without prior notice or liability. Upon termination, all rights granted to you under these Terms cease immediately.
14. Contact Us
For questions, concerns, or to exercise your GDPR rights, contact us at:
- Email: help@truwayhealth.com
- Phone: +1 (516) 768-5264
By accessing the Website or purchasing products from TruWay Health, you affirm your agreement to these Terms. Thank you for choosing TruWay Health!