Shipping Policy

Shipping Policy

Last Updated: 11/21/22

Thank you for visiting and shopping at TruWay Health!

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We offer free ground shipping on orders of $499 or more. Excludes overweight or oversize items & special delivery items. Items fulfilled directly from the manufacture may also incur additional shipping charges 

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment to P.O. boxes or APO/FPO addresses

We can ship to addresses within the US and US Territories. We do not ship to P.O Boxes. 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours from the time of dispatch.

Customs, Duties, and Taxes

TruWay Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Damages

TruWay Health is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier before contacting customer service. Save all packaging materials and damaged goods before filing a claim as well as take pictures for proof to support your claim.

International Shipping Policy

We currently do not ship outside the continental US unless we authorize a special order. If you need to place an order to an international address, please contact customer service and ask if we can make special arrangements. Any international orders we accept on a case-by-case basis will incur additional shipping charges and customs/duties fees.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS, UPS, and FedEx. If we cannot validate the address, we will try to contact the customer to ask them to provide an updated address. If we cannot update the address, the order will be canceled and refunded after 5 business days.

TruWay Health will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package after dispatch.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call our customer service department at the number listed on our site.

2. Or alert us at help@truwayhealth.com

We will file a claim with the shipping carrier immediately after you notify us of a missing or stolen shipment. Local law enforcement will be notified in some cases if we are unsuccessful in recovering the shipment through the carrier and we determine the package was stolen after the delivery was made. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation in the event of a missing or stolen shipment.