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Shipping Policy

TruWay Health Shipping Policy
Last Updated: April 05, 2025

At TruWay Health, Inc. ("TruWay Health," "we," "us," or "our"), we are committed to delivering your orders efficiently while maintaining strict control over our supply chain and transparency in our shipping processes. This Shipping Policy outlines how we handle order fulfillment, shipping procedures, and delivery expectations. By placing an order on our website (www.truwayhealth.com), you agree to the terms outlined below.

1. Order Processing

  • Processing Time: Orders are typically processed within 1-3 business days from the date of purchase, subject to product availability and payment verification. Business days are Monday through Friday, excluding U.S. federal holidays.
  • Verification: To ensure supply chain integrity, all orders undergo a verification process to confirm payment and compliance with our Terms and Conditions. Orders with incomplete or unverifiable information may be delayed or canceled at our discretion.
  • Confirmation: Once processed, you will receive an email confirmation with your order details and an estimated shipping date.

2. Shipping Methods and Partners

  • Controlled Logistics: We partner with reputable, vetted shipping carriers (e.g., USPS, UPS, FedEx) to maintain oversight of our supply chain. Carrier selection is based on reliability, tracking capabilities, and alignment with our quality standards.
  • Transparency: The shipping method and carrier for your order will be specified in your confirmation email. We reserve the right to adjust carriers or methods to optimize delivery efficiency or address supply chain disruptions, with updates provided as needed.
  • Tracking: All shipments include a tracking number, provided via email once your order ships. You are responsible for monitoring your shipment’s progress using this number.

3. Shipping Rates and Costs

  • Calculation: Shipping costs are calculated at checkout based on the order weight, dimensions, destination, and selected shipping method. Rates are clearly displayed before you finalize your purchase.
  • Flat Rates or Free Shipping: We may offer flat-rate shipping or free shipping promotions for qualifying orders. Eligibility details will be disclosed at checkout or in promotional materials.
  • Non-Refundable: Shipping costs are non-refundable, even in cases of approved returns, unless the error is directly attributable to TruWay Health (e.g., incorrect item shipped).

4. Delivery Expectations

  • Estimated Delivery: Delivery times vary by location and shipping method, typically ranging from 3-7 business days within the contiguous U.S. International shipments may take 7-21 business days, depending on customs clearance and local carrier performance. These timelines represent our standard delivery window.
  • Extended Delivery Rights: TruWay Health reserves the right to extend shipping and delivery times beyond the standard delivery window at our sole discretion, without liability, in cases of abuse or disruptions in the banking sector (e.g., payment fraud, chargeback disputes) or other industry-related issues (e.g., supply chain interruptions, regulatory changes). In such instances, we will notify you via email of the delay and provide an updated estimated delivery date, if feasible. This measure ensures we can maintain operational stability and protect our business interests.
  • Supply Chain Transparency: Estimated delivery dates are provided in your shipping confirmation email, based on carrier timelines and our internal logistics data. Delays due to weather, carrier issues, or external factors beyond our control—including those triggering extended delivery rights—will be communicated if significant.
  • Proof of Delivery: Delivery is considered complete when the carrier confirms the shipment has reached the provided address. We use carrier tracking systems to verify delivery and maintain supply chain accountability.

5. Shipping Destinations

  • Domestic: We ship to all 50 U.S. states and territories, with addresses verified against our database to prevent errors.
  • International: International shipping is available to select countries, subject to compliance with export regulations and carrier availability. Additional duties, taxes, or customs fees are your responsibility and are not included in the shipping cost.
  • Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or regions under trade sanctions. Orders to restricted destinations will be canceled, and payments refunded minus any processing fees.

6. Supply Chain Controls

  • Inventory Management: Products are sourced and stored in facilities audited for quality and security, ensuring consistency from warehouse to delivery.
  • Carrier Oversight: We monitor carrier performance and maintain contractual agreements requiring adherence to our handling and delivery standards.
  • Fraud Prevention: To protect our supply chain, we may delay or cancel orders suspected of fraud, misrepresentation, or violation of our policies—including banking or industry abuse triggering extended delivery rights—with notice provided to the customer.

7. Lost, Damaged, or Incorrect Shipments

  • Lost Shipments: If a shipment is marked as delivered but not received, you must contact us within 7 days of the delivery date. We will investigate with the carrier using tracking data and, if confirmed lost, may issue a replacement or refund at our discretion. Claims filed after 7 days will not be honored.
  • Damaged or Incorrect Items: If an item arrives damaged or incorrect due to our error, notify us within 5 business days of delivery at help@truwayhealth.com with photos and order details. We will arrange a replacement or refund, provided the issue is verified. Shipping costs for returns in these cases will be covered by TruWay Health.
  • Customer Responsibility: Claims for damage or errors not reported within the specified timeframe, or resulting from carrier mishandling after delivery, are your responsibility to resolve with the carrier.

8. Corporate Transparency

  • Process Disclosure: We aim to provide clear visibility into our shipping operations. Updates on order status, carrier selection, and potential delays—including those under extended delivery rights—are communicated via email or available through your account on our website.
  • Supply Chain Accountability: We maintain records of all shipments, including carrier handoffs and delivery confirmations, to ensure traceability and resolve disputes efficiently.
  • Policy Updates: Changes to this Shipping Policy will be posted on our website, with significant updates emailed to registered customers. Your continued use of our services constitutes acceptance of the latest terms.

9. Customer Responsibilities

  • Accurate Information: You must provide a complete and accurate shipping address. We are not liable for delays or losses due to incorrect or incomplete address details.
  • Receiving Shipments: You are responsible for ensuring someone is available to receive the shipment or for arranging pickup if required by the carrier.
  • Inspection: Inspect your order upon delivery and report issues promptly as outlined in Section 7.

10. Contact Us

For shipping inquiries or issues, contact us at:

11. Limitation of Liability

TruWay Health is not liable for delays, losses, or damages caused by third-party carriers, customs delays, or external factors beyond our reasonable control (e.g., natural disasters, banking or industry abuse). Our liability is limited to the cost of the product(s) shipped, and we do not guarantee specific delivery dates, particularly when exercising our extended delivery rights.

TRUWAY HEALTH INSTAGRAM