TruWay Health Privacy Policy
Last Updated: April 05, 2025
At TruWay Health, Inc. ("TruWay Health," "we," "us," or "our"), we are committed to protecting your privacy while ensuring a secure and seamless experience on our website (www.truwayhealth.com). This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as your rights and our obligations. By using our website, you agree to this Privacy Policy and consent to the practices described herein.
1. Information We Collect
We collect information from you when you:
- Register on our website.
- Place an order.
- Subscribe to our newsletter.
- Fill out a form or otherwise interact with our services.
Types of Information Collected:
- Personal Data: Full name, email address, mailing address, phone number, and payment information (e.g., credit card details).
- Non-Personal Data: Browsing data, IP address, and cookies (see Section 5).
You may visit our website anonymously without providing personal information. However, to place an order or use certain services, you must provide the necessary data to facilitate transactions. All data collected is processed and stored in compliance with applicable U.S. data protection laws and, where relevant, the General Data Protection Regulation (GDPR).
2. How We Use Your Information
We use your information solely for the following purposes:
- Personalization: To tailor your experience and respond to your individual needs.
- Website Improvement: To enhance our website based on user feedback and analytics.
- Customer Service: To address your inquiries and support requests efficiently.
- Transaction Processing: To fulfill orders and deliver products or services, using trusted payment processors like Square Payments.
- Communications: To send order updates, company news, or related product information via email (limited to no more than twice monthly).
Your information will not be sold, traded, or transferred to third parties without your explicit written consent, except as necessary to process your order (e.g., sharing shipping details with carriers) or comply with legal obligations.
3. How We Protect Your Information
We implement robust security measures to safeguard your personal data:
- Encryption: All sensitive information (e.g., payment details) is transmitted via Secure Socket Layer (SSL) technology and encrypted in our payment processor’s database using 256-bit encryption.
- Secure Servers: Data is stored on private, company-controlled servers accessible only by authorized personnel bound by confidentiality agreements.
- Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined or as required by law. Financial data (e.g., credit card details) is not stored on our servers post-transaction.
- Audit Trails: Changes to your data are logged and time-stamped for accountability and compliance with U.S. data protection standards.
While we employ advanced cybersecurity tools to prevent breaches, no system is entirely immune. In the unlikely event of a data breach, we will:
- Notify affected individuals immediately via email.
- Take all reasonable steps to recover compromised data and mitigate harm.
- Report the breach to relevant authorities as required by law.
Indemnity Clause: TruWay Health shall not be liable for any damages, losses, or claims arising from a data breach unless caused by our gross negligence or willful misconduct. You agree to indemnify and hold us harmless from liability related to unauthorized access beyond our reasonable control (see Section 8).
4. Email Communications
We may use your email address to send order confirmations, updates, or occasional promotional content (capped at twice monthly). To opt out:
- Use the unsubscribe link in the footer of any promotional email.
- Reply to any email with a written unsubscribe request, and we will remove you promptly.
Emails from TruWay Health will always originate from @truwayhealth.com. If you receive suspicious emails with our branding from other domains, report them to help@truwayhealth.com immediately for investigation as potential phishing attempts.
5. Use of Cookies
We use cookies—small files stored on your device—to enhance your experience by:
- Remembering shopping cart items.
- Saving preferences for future visits.
- Analyzing site traffic and interaction for improvements.
You may disable cookies via your browser settings, but this may limit functionality (e.g., online ordering). Alternatively, orders can be placed by phone at +1 (516) 768-5264 if cookies are disabled. We encourage enabling cookies for the best experience.
6. Disclosure to Third Parties
We do not sell, trade, or transfer your personal data to outside parties without your prior written consent, except:
- To trusted third parties (e.g., Square Payments, shipping carriers) who assist in operating our website or fulfilling orders, provided they agree to maintain confidentiality.
- When required by law, to enforce our policies, or to protect the rights, property, or safety of TruWay Health or others.
7. Your Privacy Rights
- U.S. Compliance: We adhere to the California Online Privacy Protection Act (CalOPPA). You may update your information anytime via the “Account Login” and “Edit Profile” sections of our website.
- GDPR Compliance (Where Applicable): If you are in the European Economic Area (EEA), you have the right to:
- Access, rectify, or erase your personal data.
- Restrict or object to processing.
- Request data portability.
To exercise these rights, contact us at help@truwayhealth.com.
- Children’s Privacy: In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect data from individuals under 13. Our website and services are intended for users 13 and older.
8. Strict Indemnity and Limitation of Liability
- No Liability: To the fullest extent permitted by law, TruWay Health, its affiliates, officers, employees, and agents shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
- Unauthorized access to your data beyond our reasonable control.
- Your use or reliance on our website or services.
- Errors, delays, or interruptions in service.
- Indemnification: You agree to indemnify, defend, and hold harmless TruWay Health from any claims, losses, damages, or expenses (including legal fees) arising from:
- Your breach of this Privacy Policy.
- Misuse of our website or services.
- Any claim asserting that your data was mishandled, unless caused by our gross negligence.
- Maximum Liability: Our liability, if any, shall not exceed the amount paid by you for the specific transaction in question.
9. Changes to This Privacy Policy
We may update this Privacy Policy at our discretion. Changes will be posted on this page and, where significant, communicated via email to registered users. Your continued use of the website after updates constitutes acceptance of the revised policy.
10. Contacting Us
For questions, concerns, or to exercise your privacy rights, contact us at:
- Email: help@truwayhealth.com
- Phone: +1 (516) 768-5264
By using our website, you consent to this Privacy Policy and agree to its terms, including the indemnity provisions designed to protect TruWay Health. Thank you for trusting us with your information.
