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ADA Accessibility Statement

TruWay Health ADA Accessibility Statement
Last Updated: April 05, 2025

At TruWay Health, Inc. ("TruWay Health," "we," "us," or "our"), we are unwavering in our commitment to ensuring that our website (www.truwayhealth.com) is accessible to all individuals, regardless of ability or circumstance. We recognize the internet as a fundamental resource and strive to provide equal access to our digital platform in compliance with the Americans with Disabilities Act (ADA), as amended, and other applicable laws. This Accessibility Statement outlines our robust efforts to meet and exceed accessibility standards while adapting to recent regulatory changes in the digital landscape.

1. Compliance Status and Regulatory Environment

We adhere strictly to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level, recognized as the gold standard for web accessibility. These guidelines ensure our website is accessible to individuals with a broad range of disabilities, including visual, auditory, motor, and cognitive impairments. As of 2025, recent updates to the regulatory environment—such as the U.S. Department of Justice’s (DOJ) April 2024 issuance of Title II ADA regulations for web accessibility and ongoing judicial interpretations of Title III—underscore the importance of digital inclusivity. TruWay Health proactively aligns with these evolving standards to maintain compliance and mitigate legal risk.

Our website employs advanced technologies, including an AI-driven accessibility interface and continuous optimization tools, to ensure usability for all visitors at all times. While we aim for full accessibility, we assert that any unintentional gaps do not constitute a failure of good faith effort, as we diligently monitor and enhance our platform.

2. Accessibility Features

Screen-Reader and Keyboard Navigation

  • ARIA Implementation: We utilize Accessible Rich Internet Applications (ARIA) attributes and behavioral enhancements to ensure compatibility with screen-readers (e.g., JAWS, NVDA, VoiceOver, TalkBack). Upon entering the site, screen-reader users receive an immediate prompt to activate the Screen-Reader Profile via the Alt+1 shortcut, enabling seamless navigation.
  • Optimization Process: A background AI application scans and optimizes HTML, assigns meaningful ARIA labels (e.g., form fields, icons, buttons), and provides image descriptions via ALT tags or OCR-extracted text for embedded content. This process ensures ongoing compliance, even during website updates.
  • Keyboard Accessibility: The site is fully operable via keyboard, supporting Tab, Shift+Tab, arrow keys, Enter, Spacebar, and Esc commands. Quick navigation shortcuts (e.g., “M” for menus, “H” for headings, “F” for forms, “B” for buttons, “G” for graphics) are available by pressing Alt+1. Popups automatically shift focus to maintain usability.

Supported Disability Profiles

Our accessibility interface supports the following profiles, adjustable by users:

  • Epilepsy Safe: Eliminates flashing animations and risky color contrasts to prevent seizures.
  • Vision Impaired: Enhances readability for conditions like cataracts, glaucoma, and tunnel vision through contrast and font adjustments.
  • Cognitive Disability: Simplifies navigation and reduces clutter for users with autism, dyslexia, or similar conditions.
  • ADHD Friendly: Minimizes distractions to improve focus.
  • Blind Users: Ensures screen-reader compatibility.
  • Motor-Impaired: Enables full keyboard navigation.

UI and Design Adjustments

  • Font Customization: Users can adjust size, type, spacing, and alignment.
  • Color Options: Offers high-contrast profiles (light, dark, inverted, monochrome) and customizable schemes for text and backgrounds.
  • Animation Control: Users can pause all animations (e.g., videos, GIFs) with a single click.
  • Content Highlighting: Emphasizes links, titles, or focused elements as needed.
  • Audio Muting: Allows instant muting of auto-playing audio.
  • Cognitive Support: Integrates a search tool linked to Wikipedia and Wiktionary for phrase clarification.
  • Additional Tools: Includes cursor customization, virtual keyboard, and print-friendly modes.

3. Browser and Assistive Technology Compatibility

We support over 95% of the browser market, including Google Chrome, Mozilla Firefox, Apple Safari, Opera, and Microsoft Edge, as well as leading screen-readers (JAWS, NVDA) on both Windows and macOS. Our goal is to maximize compatibility with assistive technologies, ensuring users can select tools best suited to their needs without limitation.

4. PDF Accessibility

Certain documents on our website are in Portable Document Format (PDF). To ensure accessibility, we recommend downloading the latest version of Adobe Acrobat Reader (available free at adobe.com). Where feasible, PDFs are tagged with accessibility features; however, TruWay Health is not liable for inaccessible third-party PDFs linked from our site.

5. Continuous Improvement and Regulatory Adaptation

We are committed to ongoing accessibility enhancements in response to technological advancements and regulatory shifts, such as the DOJ’s 2024 web accessibility rules and anticipated WCAG 2.2 updates. Our AI-driven tools and manual audits ensure compliance remains current, even as standards evolve. Despite these efforts, some pages or features may temporarily lack full accessibility due to technical constraints or updates in progress. We assert that such instances do not negate our comprehensive accessibility commitment.

6. Ironclad Legal Protections

  • Good Faith Effort: TruWay Health undertakes all reasonable measures to achieve and maintain ADA compliance. Any claims of non-compliance must demonstrate willful neglect, as our proactive adoption of WCAG 2.1 AA and AI optimization reflects due diligence.
  • Limitation of Liability: To the fullest extent permitted by law, TruWay Health, its affiliates, officers, and agents shall not be liable for damages—direct, indirect, or consequential—arising from alleged accessibility deficiencies, unless caused by gross negligence or intentional misconduct.
  • Indemnification: Users agree to indemnify and hold harmless TruWay Health from any claims, losses, or expenses (including legal fees) arising from misuse of accessibility features or frivolous allegations of non-compliance.

7. Feedback and Contact Information

We welcome feedback to improve accessibility. If you encounter an issue, have questions, or require assistance, contact our Customer Support team:

Reports of accessibility barriers will be investigated promptly, with responses provided within 5 business days. However, TruWay Health reserves the right to determine the feasibility and priority of requested accommodations based on technical and regulatory considerations.

8. Conclusion

TruWay Health’s ADA Accessibility Statement reflects our steadfast dedication to inclusivity, reinforced by cutting-edge technology and compliance with the latest regulatory mandates as of 2025. By using our website, you acknowledge our efforts and agree to the terms herein, including our legal protections. We remain vigilant in adapting to the evolving digital accessibility landscape to serve all users effectively.

TRUWAY HEALTH INSTAGRAM